The study used data from 111 sales professionals involved in B2B industrial selling to test the proposed hypotheses. It was found that a salesperson’s use of social media will have a positive effect on information communication, which will, in turn, lead to improved customer satisfaction with the salesperson. Also, it was investigated that information communication will be positively related to responsiveness, which impacts customer satisfaction. The topic of social media in the context of B2B companies has started attracting attention from both academics and practitioners. This is evidenced by the growing number of research output within academic journals and conference proceedings. Thus, this study aims to close this gap in the literature by conducting a comprehensive analysis of the use of social media by B2B companies and discuss its role in the digital transformation of B2B companies.

Community Engagement

Livestream and online events can help a brand engage with their audience in real time. It also allows for better engagement and places your brand as an industry leader. Brands like Mailmodo use this strategy, hosting live streams on LinkedIn and YouTube to create a platform for interaction, education, and the expertise that a person may want to create. Companies such as Wendy’s have mastered the science of social media marketing, which enhances brand visibility and connects meaningfully with their target audiences. If you set actionable goals and address each of the steps above, you’ll already be way ahead of the curve when it comes to your social media marketing strategy. Many brands also curate customer photos to use throughout their marketing campaigns.

With a social media management tool, you can distill those messages into actionable insights for your product or merchandising teams. These insights can complement existing roadmap research, creating a customer-focused plan that delights. Social เพิ่มยอดวิว media teams have a unique advantage when it comes to understanding customer sentiment. Those insights can do more than just inform your marketing strategy. If you haven’t already, it’s time to tap into the power of influencer marketing.

The selfie generator pulled in an additional 1 million actions for the brand, and the Barbie movie went on to break records at the box office. Because they allow individual team members to take the reins of the Facebook page, they can speak in the first person. This makes what could be a very corporate brand identity feel more personable and authentic, building trust with consumers. For example, professionals may check most social media outside work hours but will check LinkedIn during the day.

Clear And Comprehensive Product Information

Different social media platforms have different customer insights and key metrics to analyze such as likes, comments, follower growth, profile visits, etc. Jump into this comprehensive guide for crafting an effective social media marketing strategy from scratch. We offers insights into defining goals, selecting the right platforms and measuring success through key metrics. By leveraging the power of social media platforms and the tools they offer, businesses can not only showcase their products or services but also engage with their customers on a personal level. Today, social media marketing is a crucial element of any business’s marketing plan. We’ve created a step-by-step guide to help businesses develop an effective social media marketing strategy.

This includes creating content that resonates with your audience and encouraging them to share it across social networks. Social media marketing is a powerful tool for businesses to connect with their target audience and increase brand awareness. By engaging with followers, responding to comments, and sharing valuable content, companies can build a loyal community of customers. It’s important to stay consistent with posting and keep up with the latest trends to make the most out of social media marketing efforts. In today’s digital landscape, social media has become an indispensable tool for businesses to connect with their target audience, build brand awareness, and drive engagement. Social media marketing involves utilizing various social media platforms to promote your brand, products, or services.

Recent HubSpot Blog Research found that marketers are constantly on the lookout for new or emerging platforms. That might be because these platforms can offer them a new avenue to reach their target audience in a more effective way. With a quick search, you‘ll find hundreds of long-form videos offering in-depth courses on social media marketing. However, it’s free and can be a great starting point before you dive into a paid course. To my surprise and excitement, I discovered a lot of social media marketing resources that can help you build a social strategy for your company. Facebook is the largest and most established social media platform.

Watch The Trends And Stay In The Know

If you brighten someone’s day, teach them something, or give them a moment to relate to, you’re far more likely to make a lasting impression and gain a new follower. Transparency builds trust, and customers appreciate businesses that are open and honest. Bonus points if you’re joining in on the chatter on other folks’s posts. You should also consider which platforms make the most sense for the type of content you’ll be creating. These insights empower you to fine-tune your strategy and tailor your content to better target your audience’s preferences.

Spot high-performing content, recurring themes, and possible content pillars. This simple but powerful framework helps you evaluate your competitors from every angle. As you follow the above process, record your answers to the following questions. You’ve probably felt the strain, and the situation is exacerbated without a strategy.

Whatever you put out on social media should do your brand and your audience justice. Businesses of all sizes and in all sorts of industries have made the most of social media platforms and their integrated tools to promote their brand and what they’re selling. Between 2023 and 2024, the number of social media users grew by 320 million people. Analytics are essential to understanding what’s working and what’s not. [newline]By neglecting to track and measure your social media efforts, you might be wasting time on strategies that aren’t driving results.

You can automatically tap into negative brand mentions in comments and DMs to get targeted insights into where exactly you need to improve. Social’s impact on brand trust is palpable, particularly for younger consumers. According to a Q Sprout Pulse Survey, 78% of consumers surveyed agree that a brand’s social media presence has a larger impact on whether or not they trust that brand. That number goes up to 88% for Gen Z. What influences that trust the most?

Shares and click-throughs via social represent positive search signals to Google, making social a sizable traffic source. You can track your social traffic with tools like Google Analytics. You can look at your competitors’ social performance in a cinch with Sprout’s tools. Our competitor and sentiment analysis reports allow you to monitor growth and engagement to ensure that you aren’t falling behind.